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#1 in Customer Satisfaction with Online and Retail Mattresses by J.D. Power
— by Tempur-Pedic on Nov 3, 2022
For the fourth year in a row, we were ranked highest in Customer Satisfaction with Mattresses Purchased In-Store by J.D. Power in their annual Mattress Satisfaction Report.+ Additionally, we ranked highest in Customer Satisfaction with Mattresses Purchased Online for the second year in a row. In 2022, customers rated us #1 for support, durability, comfort, warranty, variety of features, and price when shopping for retail mattresses. This is the fifth time in the last six years that we’ve been recognized in the retail mattress segment by J.D. Power, an organization that bases its rankings on the honest opinions of real customers.
In the words of Scott Thompson, our Chairman, President and CEO, “We are honored to have achieved this award in the Retail Mattress category for the fourth consecutive year and in the Online Mattress category for the second consecutive year. This recognition is once again a testament, by consumers, to the innovative and high-quality product solutions we provide that address their sleep needs, including solutions for the most common problems, such as sleeping hot, snoring, and aches and pains, so that they can sleep comfortably and undisturbed, every night. I would also like to thank our employees and valued retail partners for making this possible through their dedication, hard work, and support.”
We’re proud that Tempur-Pedic is America’s #1 Mattress Brand for Customer Satisfaction. We created the world's first body-responsive mattresses more than 25 years ago and continue to revolutionize the industry and deliver unparalleled, transformative sleep. Since then, we’ve expanded to offer a complete lineup of mattresses, pillows, adjustable smart bases, and accessories that deliver more solutions to sleepers than ever before. Backed by nearly three decades of innovation, our products address our customers’ greatest sleep challenges, including sleeping hot and snoring.
We’re thankful for our loyal customers and honored to be recognized by you again in 2022.
+ For J.D. Power 2022 award information, visit jdpower.com/awards