COVID-19 Update – Impact on Home Deliveries
The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.
For your well-being and the protection of our delivery agents, in certain limited areas we may not be able to offer in-home delivery or set up / installation services throughout the coming weeks. In those instances, for your your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, in certain limited areas, delivery agents may not be permitted to remove an existing mattress or box spring from your home.
If you have questions about how these changes may affect the delivery of your order, please reach out to us via chat or call our customer service agents at (888) 811-5053. We’re also available to help you schedule the delivery of a new order — or to change the delivery of an existing order to a later date that’s more convenient for you.
Please note that our compressed TEMPUR-Cloud® mattress is designed to be delivered directly to your door by UPS Ground, in addition to our mattress toppers, pillows and other bedding accessories. Arrival of these items should be minimally impacted in the coming weeks, unless state-specific shipping regulations or restrictions apply.
More Than Just a Delivery
White Glove Delivery includes delivery, in-home set-up and removal of your old mattress and box spring, if requested.
HOW IT WORKS
- Purchase qualifying products direct from us including select mattresses, foundations and TEMPUR-Ergo power bases
- We'll deliver your mattress or mattress set directly to your house, set up your new bed and remove your old mattress and box spring, if requested
TERMS AND CONDITIONS
- To qualify, all items must be in the same order
- Offer good for orders placed direct from Tempur-Pedic on this website or from our direct-order telephone sales
- Offer not valid for purchases made at third-party retail stores
- Free shipping offer not available in certain remote locations, Alaska and Hawaii addresses. A supplemental shipping fee of $600 applies which includes shipping charge and White Glove Delivery.
- Shipping and Free White Glove Delivery not available to APO/FPO addresses
- Qualifying products include select mattresses, foundations and TEMPUR-Ergo power bases
- TEMPUR-Cloud® mattress is delivered to your door via UPS and does not qualify for White Glove Delivery or mattress removal service
- Bed frames ordered without a mattress do not qualify
- White Glove Delivery includes delivery, in-home set-up and removal of your old mattress and box spring, if requested
- Additional restrictions may apply