Return Policy



We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

Mattresses

We believe you’ll fall in love with your mattress—after all, 95% of owners are satisfied with their Tempur-Pedic mattress. We want you to be confident, so we offer our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us at 800-821-6621. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Limited Warranty on mattresses.

Foundations, TEMPUR-Ease, TEMPUR-Ergo and Tempur-Extend Power Bases

While we do not accept returns on Foundations, TEMPUR-Ease, TEMPUR-Ergo and TEMPUR-Extend power bases, we stand by their quality with compelling warranties. TEMPUR-Ease, TEMPUR-Ergo and TEMPUR-Extend power bases have a 3-year full parts and labor warranty with a 25-year limited warranty on the frame. If you experience problems with your power base, call us 800-821-6621 to talk to the Tempur-Pedic specialists at the manufacturer. They can help, whether it’s a simple question or a warranty-related issue.

Pillows, Bed Linens, Bed Frames, Mattress Toppers, Slippers, Travel & Home Products

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a warranty to protect your investment.

Retail Store Purchases

If you bought your Tempur-Pedic product from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. Send us an email, or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday: 9am - 11pm EST

Tuesday - Friday: 9am - 9pm EST

Saturday: 9am - 6pm EST

Sunday: 9am - 8pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday - Friday: 9am - 9pm EST

Saturday: 9am - 6pm EST

Sunday: Closed

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