Shipping & Delivery

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

TEMPUR-Cloud® Mattress

Free Standard Shipping

TEMPUR-Cloud® mattress ships via UPS ground, for free, and typically arrives in 5-7 business days.

Shipping to Alaska, Hawaii, Puerto Rico and other US Territories

TEMPUR-Cloud® mattress cannot be shipped outside of the contiguous United States.

Special Shipping (remote locations, APO/FPO addresses)

USPS is the only entity that can deliver packages to APO, FPO, and DPO addresses due to governmental security restrictions. Typically military mail can be delivered between 7-10 days but delays may occur.


Pillows, Bed Linens, Travel, Home & Office Products

Free Standard Shipping

We ship any number of items via UPS ground, for free, to locations in the contiguous US. Items typically arrive within 5-7 business days. Please note, we are unable to ship items to a P.O. Box.

Shipping to Alaska, Hawaii, Puerto Rico and other US Territories

Currently, we offer standard shipping for all comfort items for $25 per order.

Special Shipping (remote locations, APO/FPO addresses)

USPS is the only entity that can deliver packages to APO, FPO, and DPO addresses due to governmental security restrictions. Typically military mail can be delivered between 7-10 days but delays may occur.

Mattress Toppers

Free Standard Shipping

We ship mattress toppers via UPS ground, for free, to locations in the contiguous US. Items typically arrive within in 5-7 business days. Please note, we are unable to ship items to a P.O. Box.

Shipping to Alaska, Hawaii, Puerto Rico and other US Territories

Currently, we offer standard shipping for toppers for $50 per order.

FAQs about Delivery for Pillows, Bed Linens, Slippers, Travel, and Home & Office Products
  • We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery.

  • Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

    All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.

  • If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

    If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Need assistance? We're here to help.

We want to hear from you, whether you have a problem, comment, or question. or give us a call to speak with a sleep expert today.

Sleep Expert

Evaluating our products and need advice before you buy?

(888) 811-5053

Monday: 9am - 11pm EST

Tuesday - Friday: 9am - 9pm EST

Saturday: 9am - 7pm EST

Sunday: 9am - 8pm EST

Customer Support

Already using our products or need assistance with an order you placed?

(800) 821-6621

Monday - Friday: 8am – 8pm EST

Saturday: 9am - 8pm EST

Sunday: 10am - 6pm EST

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