If you purchased a mattress from us:
You’re eligible for our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress and foundation back and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Full Replacement Limited.
If you purchased an Ergo power base from us:
While we do not accept returns, we stand by their quality with a 10 Year Limited Warranty. If you experience problems with your power base, call 800-821-6621 to talk to the Tempur-Pedic specialists at Reverie (the manufacturer). They can help, whether it’s a simple question or a warranty-related issue.
If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:
Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.
If you purchased your Tempur-Pedic product from a retail store:
Call the store to discuss the problems you’re having and their return policy.
If you feel your product is defective:
Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.