Return Policy

We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

Mattresses

We believe you’ll fall in love with your mattress—after all, 95% of owners are satisfied with their Tempur-Pedic mattress. We want you to be confident, so we offer our 90-Night Trial. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us at 800-821-6621. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress back, and refund your money, minus the return shipping fee. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10-Year Limited Warranty on mattresses.

Foundations, TEMPUR-Ease and TEMPUR-Ergo Power Bases, and TEMPUR-Ergo Smart Bases

While we do not accept returns on Foundations, TEMPUR-Ease and TEMPUR-Ergo Power Bases, and TEMPUR-Ergo Smart Bases, we stand by their quality with compelling warranties. TEMPUR-Ease and TEMPUR-Ergo Power Bases, and TEMPUR-Ergo Smart Bases have a 3-year full parts and labor warranty with a 25-year limited warranty on the frame. If you experience problems with your power base, call us 800-821-6621 to talk to the Tempur-Pedic specialists at the manufacturer. They can help, whether it’s a simple question or a warranty-related issue.

Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel, Home Products, and Other Accessories

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. Each of our products carries a warranty to protect your investment. Other accessories include remotes, leg sets, headboard bracket kit, bed frames, TEMPUR-Plush™ Puppy, and TEMPUR-Plush™ Teddy.

Office Chairs

Given the personal nature of this product, we do not accept returns. However, if the item is damaged at delivery or if there is a product defect, we will replace the part that is damaged.

Retail Store Purchases

If you bought your Tempur-Pedic product from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.