Return policy

We’re passionate about delivering your best night’s sleep. That’s why we’re dedicated to producing quality products—through premium materials, attention to detail, and fine craftsmanship. We stand behind the quality of our products, so you can buy direct from us with confidence.

Mattresses, Foundations

We believe you’ll fall in love with your mattress—after all, 94% of owners are satisfied with their Tempur-Pedic mattress. We want you to be confident, so we offer our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress and foundation back and refund your money, less shipping charges.

After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 25 Year Limited Warranty.

Ergo adjustable bases

While we do not accept returns on adjustable bases, we stand by their quality with a 20 Year Limited Warranty. If you experience problems with your adjustable base, call 800-979-1457 to talk to the Tempur-Pedic specialists at Reverie (the manufacturer). They can help, whether it’s a simple question or a warranty-related issue.

Pillows, Bed Linens, Bed Frames, Mattress Toppers, Travel products, Home & Office products

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a warranty to protect your investment.

Retail store purchases

If you bought your Tempur-Pedic product from a retail store that carries our products, your purchase is subject to the return and exchange policies of that retailer.