Warranty Information

Thank you for purchasing the World's most advanced sleep system! We are excited to welcome you as a new Tempur-Pedic® owner and value your trust in us. We know you will enjoy the Tempur-Pedic promise of Night-time renewal for body and mind™ tonight and every night for years and years to come.

We encourage you to protect your investment by keeping your proof of purchase documents in a safe place to support the 20-Year Limited Warranty you received with your new Tempur-Pedic mattress.

We love talking about Tempur-Pedic mattresses almost as much as we love sleeping on them, so if you ever have questions or concerns about your mattress, please don't be afraid to ask. Customer Service is available by calling 1-800-753-1130 or by sending an email to customer.service@tempurpedic.com

List of our warranties

3-year Limited Warranty: Pillow and Cushion

Tempur Production USA, LLC ("Tempur-Pedic") guarantees that we will, at Tempur-Pedic's option, replace or repair purchaser's product if it is defective due to faulty workmanship or materials, subject to the limitations described in this warranty.

This warranty does not include a normal increase in softness of the TEMPUR® pressure-relieving material which does not affect the pressure-relieving qualities of the product.

This warranty covers:

  • any physical flaw in the product that causes the material to split or crack despite normal usage and proper handling; and
  • deterioration of the cell-structure of the material that causes the product to not return to its original shape.

During the three (3) years of this warranty, Tempur-Pedic will at its option, repair the product at a handling cost to purchaser, or replace the product.

This warranty covers the following products (all sizes of product included):

  • The UniversalCushion by Tempur-Pedic™
  • The SeatCushion by Tempur-Pedic™
  • The LumbarCushion by Tempur-Pedic™
  • The TravelSet by Tempur-Pedic™
  • The NeckSupport by Tempur-Pedic™
  • The All-PurposePillow by Tempur-Pedic™
  • The NeckPillow by Tempur-Pedic™
  • The ComfortPillow by Tempur-Pedic™
  • The GrandPillow by Tempur-Pedic™
  • The RhapsodyPillow by Tempur-Pedic™
  • The BodyPillow by Tempur-Pedic™
  • The SymphonyPillow by Tempur-Pedic™
  • The ClassicPillow by Tempur-Pedic™
  • The SidePillow by Tempur-Pedic®
  • The SupremePillow by Tempur-Pedic™

If available, the cover for the product is warranted for two (2) years from the date of purchase against faults in material or workmanship. If Tempur-Pedic replaces the cover for the product, Tempur-Pedic will replace it with the current style of cover available, which may be a different cover or material than the original cover.

If the product or cover is physically abused, damaged, burned, cut or torn, this warranty is void.

This warranty is valid only for the original purchaser of the product. An original purchaser is one who purchases the product directly from Tempur-Pedic or an authorized retailer or Tempur-Pedic. If purchaser is not the original purchaser of this product, he/she takes it “as is” and “with all faults.” If the purchase of this product was not directly from Tempur-Pedic, proof of purchase will be required to demonstrate that purchaser is the original purchaser and eligible to make a valid claim under this warranty.

In the event a warranty claim is filed and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Tempur-Pedic prior to the replacement.

You may contact Tempur-Pedic's Customer Service Department by calling toll-free 1-800-821-6621.

This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.

PLEASE RETAIN THIS WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 3 YEARS FROM THE DATE OF PURCHASE.