Warranty Information

Thank you for purchasing the World's most advanced sleep system! We are excited to welcome you as a new Tempur-Pedic® owner and value your trust in us. We know you will enjoy the Tempur-Pedic promise of Night-time renewal for body and mind™ tonight and every night for years and years to come.

We encourage you to protect your investment by keeping your proof of purchase documents in a safe place to support the 20-Year Limited Warranty you received with your new Tempur-Pedic mattress.

We love talking about Tempur-Pedic mattresses almost as much as we love sleeping on them, so if you ever have questions or concerns about your mattress, please don't be afraid to ask. Customer Service is available by calling 1-800-821-6621 or by sending an email to customer.service@tempurpedic.com

List of our warranties

Medical Mattresses Warranty

Tempur-Pedic Medical, Inc. warrants, to the original purchaser, that this Tempur-Med™ Mattress will provide use, free from defects in workmanship and materials, for a period of ten years (10-years) from the initial date of purchase.

For warranty purposes, "defective" is defined as: 1) a mattress core exhibiting separation of the laminated components; or 2) an area of compression in excess of 1" when compared with edge height when the mattress is placed on a solid, flat surface; or 3) cover failure associated with defective materials or faulty workmanship.

If you believe your Tempur-Med mattress or cover is defective, you must contact Tempur-Pedic Medical, Inc. and arrange for an inspection. If the mattress or mattress component is found defective within five years of the initial date of purchase, Tempur-Pedic Medical, Inc. will, at its sole option, repair or replace it with a new one without charge. Warranty claims filed after five years use will be prorated unless the warranty period is extended as noted below. For example, the value of the warranty in the sixth year is equal to fifty-percent (50%) of the cost of repair or replacement. In year seven, the value is 40%; year eight, 30%, year nine, 20%, and in year ten, the warranty value is 10% of the cost of repair or replacement.

Extended warranty:


Tempur-Pedic Medical, Inc. will extend the full-warranty period from five to ten years provided the Mattress owner purchase a replacement cover from an authorized Tempur-Pedic Medical dealer and install it on the mattress within six months of the end of the initial full warranty period.

This warranty is conditional provided normal use.

Normal Conditions of Use:


The Tempur-Med Mattress is designed to be used on a solid deck bed or platform.
The warranty term for mattresses exhibiting core compression, which in the sole opinion of Tempur-Pedic Medical, Inc. is due to use on link-springs or other flexible structure will be reduced by 50% (2½ years full, 5-years prorated, no extended warranty option).

Covers must be cleaned/disinfected using proper dilutions of a standard commercial hospital-type disinfectant only. The use of non-standard dilutions will invalidate the warranty. Covers may be laundered only according to the instructions provided. Damage resulting from high temperature laundry and/or drying will invalidate warranty.

High concentrations of chlorine bleach and/or chlorinated disinfectants will degrade textile surface. Damage associated with the accumulated build up of chlorine ions will invalidate the warranty. When chlorine based cleaning products are used, they must be thoroughly rinsed with clear water after the required wet contact period.

The mattress must be protected from physical damage. Mechanical tearing, puncturing, cutting, or abrading will invalidate the warranty. The cover must be intact and in use at all times. The continued use of mattresses with covers which are defective, damaged, or excessively worn will invalidate the mattress core warranty.

Other limitations:


It is normal for TEMPUR® material to become "softer" during use. It is also normal for the mattress to develop a faster deflection recovery rate. Neither of these factors results in deterioration of normal pressure redistribution function.

Repair or replacement of the mattress or foundation does not extend this warranty or begin a new warranty period. When making a claim against this Warranty, you will be required to produce an acceptable copy of proof of purchase.

This warranty is exclusive and is in lieu of any other warranty, representation, indemnity, or guarantee whether expressed or implied, oral or written, arising by law, custom, or prior policy made or offered by Tempur-Pedic Medical, Inc., Tempur-Pedic, Inc., it’s dealers, representatives, or employees.

Purchaser acknowledges, by placing the Tempur-Med mattress into use, that this warranty specifically excludes claims for incidental damages or loss and is valid only to the original purchaser.

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.