FAQ

Delivery Notice: Your mattress may have been delivered folded.  This is to make it easier for the delivery teams to handle and move.  If your mattress is delivered this way, particularly in weather below 50° F, do not force it to lay flat.  It may take a few hours, depending on the temperature of your room, but your mattress will naturally unfold as it warms up.

The following are instructions regarding the use and care of your Tempur-Pedic® mattress:

• Your Tempur-Pedic mattress is designed for use with a firm, solid-surface, non-spring foundation or adjustable bed base that is structurally capable of supporting the weight of your Tempur-Pedic mattress. If you do not use one of these options, we may require proof of the quality of your foundation if you make a warranty claim. Your warranty is based on tests conducted on “sets” that consist of Tempur-Pedic mattresses and Tempur-Pedic platform foundations/TEMPUR® Advanced Ergo Systems™.  Placing plywood or particleboard over your existing foundation is not recommended and may not provide the support your Tempur-Pedic mattress requires.
• Remember that your Tempur-Pedic mattress is sensitive to temperature. In rooms of 65° Fahrenheit or less, your mattress will become somewhat firmer.  However, it will readily warm and respond to your body temperature when you lie on it.  Due to the temperature-sensitivity of the material we do not recommend using an electric blanket or heating pad with your mattress. These items can impair the unique ability of your Tempur-Pedic mattress to react to your body temperature and conform exactly to your body shape.
• We do not recommend using conventional mattress pads or mattress covers as they can affect the full pressure-relieving experience of our proprietary TEMPUR material. The MattressProtector by Tempur-Pedic™ has been specifically designed to protect your Tempur-Pedic mattress while not impacting the feel or performance.
• You never have to flip or rotate your Tempur-Pedic mattress. Your Tempur-Pedic mattress features a one-sided design and should never be flipped.
• It may take a while to become accustomed to the unique feeling of your Tempur-Pedic mattress. Most people are very comfortable on the first night, but others may need extra time to adjust to the pressure relieving qualities of the TEMPUR® material.
• Your mattress may have a slight odor remaining from our unique manufacturing process. All polyurethane-based materials have this characteristic.  This is normal and completely harmless and will dissipate within a few days.
• When transporting or storing your mattress, lay the mattress flat - not on its side or folded.  The handles included on some Tempur-Pedic mattress models are for positioning purposes only - not for carrying.
• The covers on some Tempur-Pedic mattress models are removable for washing. We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best.  Do not “over-dry” the cover and do not use chlorine products or harsh stain removers of any kind.  Never wash the TEMPUR material. Please refer to the tags sewn into your mattress cover or contact our Customer Service Department if you do not know if your cover is removable.

If you have questions or concerns regarding your new mattress, please contact our Customer Service Department at 1-800-821-6621 or send an email to .

Delivery Notice: If your pillow or cushion is delivered in weather below 50° F, do not force it to bend or be folded.  It may take a few hours, depending on the temperature of your room, but the product will naturally soften as it warms up.

The following are instructions regarding the use and care of your Tempur-Pedic® pillow or cushion:

• Remember that your Tempur-Pedic product is sensitive to temperature. In rooms of 65° Fahrenheit or less, it may become somewhat firmer.  However, it will readily warm and respond to your body temperature.  Due to the temperature-sensitivity of the material we do not recommend adding a heat source on top of the product. These items can impair the unique ability of your Tempur-Pedic product to react to your body temperature.
• It may take a while to become accustomed to the unique feeling of your Tempur-Pedic product. Most people are very comfortable on the first night, but others may need extra time to adjust to the pressure relieving qualities of the TEMPUR® material.
• Your pillow or cushion may have a slight odor remaining from our unique manufacturing process.  This is normal, completely harmless and will dissipate within a few days.
• The covers on some Tempur-Pedic pillow and cushion models are removable for washing. We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best.  Do not “over-dry” the cover and do not use chlorine products or harsh stain removers of any kind.  Never wash the TEMPUR material. Please refer to the tags sewn into the cover or contact our Customer Service Department if you do not know if your cover is removable.  (Please note the cover for The GrandPillow by Tempur-Pedic™ is dry clean only)

If you have questions or concerns regarding your new mattress, please contact our Customer Service Department at 1-800-821-6621 or send an email to .

Delivery Notice: Your overlay/topper may have been delivered rolled.  If your overlay/topper is delivered this way, particularly in weather below 50° F, do not force it to lay flat.  It may take a few hours, depending on the temperature of your room, but the product will naturally unfold as it warms up.

The following are instructions regarding the use and care of your Tempur-Pedic® overlay or topper:

• Remember that your Tempur-Pedic product is sensitive to temperature. In rooms of 65° Fahrenheit or less, it may become somewhat firmer.  However, it will readily warm and respond to your body temperature when you lie on it.  Due to the temperature-sensitivity of the material we do not recommend using an electric blanket or heating pad with your overlay/topper. These items can impair the unique ability of your Tempur-Pedic overlay/topper to react to your body temperature and conform exactly to your body shape.
• It may take a while to become accustomed to the unique feeling of your Tempur-Pedic product. Most people are very comfortable on the first night, but others may need extra time to adjust to the pressure relieving qualities of the TEMPUR® material.
• Your overlay/topper may have a slight odor remaining from our unique manufacturing process.  This is normal, completely harmless and will dissipate within a few days.
• The covers on some Tempur-Pedic overlay or topper models are removable for washing. We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best.  Do not “over-dry” the cover and do not use chlorine products or harsh stain removers of any kind.  Never wash the TEMPUR material. Please refer to the tags sewn into the cover or contact our Customer Service Department if you do not know if your cover is removable.

If you have questions or concerns regarding your new mattress, please contact our Customer Service Department at 1-800-821-6621 or send an email to .