FAQ
To see the answers to your most common questions please select a topic below.
General
Use & Care
Comfort
TEMPUR® Advanced Ergo System™
- How long will it take for me to get used to the Tempur-Pedic mattress?
- Some people are completely comfortable on the mattress right away. Others who have been sleeping on a hard surface, may need some time to adjust to the remarkable amount of support and unique pressure relieving feel of the mattress (some call it a "floating" or "light" feeling).
- Will the Tempur-Pedic mattress make me hot?
- No. The cells themselves are open and breathable, so the material is self-ventilating. Unlike innerspring mattresses which cause pressure points, the TEMPUR® material relieves pressure resulting in better circulation. Due to the increase in circulation throughout your body, you may discover you need fewer blankets to sleep comfortably.
- Is it more difficult to change position?
- No, the slow recovery of the mattress to its original shape after conforming to your exact body contours is a different feeling. This is necessary for the mattress to conform to your body to relieve pressure and reduce the need to change position (toss and turn).
- My Tempur-Pedic mattress feels softer than when I first bought it. Is it breaking down?
- The mattress naturally undergoes an adjustment or "softening" period. Some cells may have remained closed after the manufacturing process. The mattress cells are fully opening and becoming more responsive to temperature and weight with continued use. This is normal and desirable. The softening process may occur more rapidly in the areas where you most frequently sleep as those cells are being manipulated more regularly.
- Why does my mattress feel very firm and cold sometimes, and soft and responsive others?
- TEMPUR material is temperature sensitive, so environmental temperatures can affect the feel of the mattress; but it will still adjust to your body temperature. The unique properties of our material are designed to work to each individual size, shape, and weight.
- Is there an adjustment period with the Tempur-Pedic mattress?
- Like any new bed, it may take a while to become accustomed to the unique feeling of your new Tempur-Pedic® Swedish Mattress™. Most people are very comfortable on the first night. Others, however, may need a few nights to adjust to the unique feeling of TEMPUR® material.
- My mattress is sagging/has a body indention, what do I do?
- A poor foundation may cause the appearance of an indentation. A box spring will likely cause your Tempur-Pedic® mattress to sag. If your mattress is supported by a Tempur-Pedic® Platform Foundation and is still sagging, your Platform Foundation may be damaged. To determine if the defect is in the mattress or in the support, you can place your mattress on the floor. Your mattress should return to proper flatness and support when placed on the floor if the Platform Foundation is at fault.
Don't see the question you are looking for? Please contact our Customer Service Department at 800-510-8323 and someone will be happy to assist you.
