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For questions after you buy.
All of our products are easy to care for and virtually maintenance-free.
If you have questions about your Tempur-Pedic product not covered here, please contact us.
We do not recommend using an electric blanket or heating pad with your mattress. Due to the temperature-sensitivity of the TEMPUR material, adding high heat can hinder its ability to react to your body temperature and conform to your body shape.
If you ever do use an electric blanket or heating pad, we recommend limiting its use to 30 minutes, and only on low or medium heat.
We do not recommend using a conventional mattress pad or mattress cover with your mattress. These items add another "layer" between you and the TEMPUR material, reducing its ability to conform to your body.
If you use a mattress protector, we offer the MattressProtector by Tempur-Pedic™, which was designed to protect your mattress without impacting the feel or performance.
The covers on most of our mattresses can be removed and washed. If you're not sure if your mattress cover is removable, please refer to the tags sewn into the cover or contact our Customer Service department.
We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best. Do not "over-dry" the cover and do not use chlorine products or harsh stain removers of any kind.
If you spill liquid on your mattress, please take the following steps. Because the mattress should never become wet, we can't promise that these steps will completely remove the stain or odor.
Each of our mattresses use our patented, one-sided design that means you'll never have to flip, rotate, or turn it. The TEMPUR material will return to its original shape time after time, year after year.
If needed, you can fold your Tempur-Pedic mattress to make it easier to move. Fold it with the TEMPUR® side (top) in.
If the mattress sits in cold weather (below 50°F) folded, do not try to force it to lay flat. It may take a few hours, depending on the temperature of the room, but the mattress will naturally unfold as it warms up.
When transporting or storing your mattress, lay the mattress flat—not on its side or folded.
The handles included on some Tempur-Pedic mattresses are for positioning purposes only—not for carrying.
We do not recommend using an electric blanket or heating pad with your pillow or cushion. Due to the temperature-sensitivity of the TEMPUR material, adding high heat can hinder its ability to react to your body temperature and conform to your body shape.
If you ever do use an electric blanket or heating pad, we recommend limiting its use to 30 minutes, and only on low or medium heat.
You should never wash TEMPUR material, but you can follow this simple process to allow the material to breathe and absorb fresh air:
The covers on most of our pillows and cushions can be removed and washed. If you're not sure if your pillow or cushion cover is removable, please refer to the tags sewn into the cover or contact our Customer Service department.
We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best. Do not "over-dry" the cover and do not use chlorine products or harsh stain removers of any kind.
The cover for The GrandPillow is dry clean only.
We do not recommend using an electric blanket or heating pad with your mattress topper. Due to the temperature-sensitivity of the TEMPUR material, adding high heat can hinder its ability to react to your body temperature and conform to your body shape.
If you ever do use an electric blanket or heating pad, we recommend limiting its use to 30 minutes, and only on low or medium heat.
The covers on most of our mattress toppers can be removed and washed. If you're not sure if your mattress topper cover is removable, please refer to the tags sewn into the cover or contact our Customer Service department.
We recommend a cold temperature setting for machine washing and a cool setting for machine drying. Air-drying is best. Do not "over-dry" the cover and do not use chlorine products or harsh stain removers of any kind.