By visiting our website, by requesting an information kit or other product detail, or by purchasing products directly from us (either on our website or by phone) you are indicating that you agree to these policies.
There are three kinds of information we collect: “personal information“, “credit information“ and “non-personal“. There’s a difference in how we treat each type of information.
Personal information includes your name, address (both billing and shipping addresses), e-mail address credit card information, phone number and information about the products you purchase from us. We share your name, billing address, phone number and the products you purchase with the vendors we use to process your order and ship the products to you. We share your credit card information with the vendors who process the credit card purchase. We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address to verify your billing information. If you don’t want to receive mailings from us, please see the "How to control your information" section below.
Credit information is the information we use if you apply for financing through us. When you apply for Tempur-Pedic Financing or an alternative form of financing that we may offer, we pass your personal information directly to the bank(s) administering that account for us. We don’t store the information on our servers: rather we send it to the administering bank. Except for the bank(s) administering the lines of credit, we do not share your credit information either internally or externally with anyone else. Please note that “credit information“ as described in this paragraph is not the same as “credit card information“, which is part of your personal information.
Non-personal information includes the pages you visit on our website, how many clicks it takes to reach specific information, and the kinds of purchases you make on our site. This data is in an anonymous format and doesn’t contain any personal information about you. We share non-personal information about your website visits with vendors who help us administer our website or help us market our products.
We collect information from you when you visit the site and when you do business with us.
When you place an order with us, either using our website or by phone, we collect your personal information. This includes your name, shipping and billing addresses, e-mail address, phone number, credit card information, and the details of your order. We collect such personal information to process your order, including collecting payment and shipping products to you.
When you set up an online shopping account, we collect your personal information. This includes your name, shipping and billing addresses and e-mail address. We collect such personal information to simplify doing business with us by retaining your information for return visits to our website.
When you sign up for promotional mail and e-mails or request a product information kit from us, we may collect your personal information. This may include your name, mailing address and e-mail address. We collect such personal information so we can send you product information and notice of special promotions.
When you register a Tempur-Pedic product with us, we collect your personal information. If you bought the product directly from us, we have your basic personal information, but we collect information about the specific item you purchased, including information like the serial number. We also optionally collect personal preference information, which includes questions about your household and your purchase decision. We collect personal preference information because it helps us in developing new products and marketing that meet consumers’ needs.
When you submit product reviews, product testimonials, or other content to our website, we collect some personal information. This may include your name and e-mail address. We collect personal information because it helps us ensure we are giving accurate and authentic feedback about our products.
When you visit our website, we collect non-personal information about your visit. This includes information about your Internet service provider, the type of computer and web browser you are using, and the pages you click on when you visit the site. We collect non-personal information because it helps us to keep our site working properly with the many types of computers and browsers people use to view our site, and because knowing this information helps us to determine which information on our site is most valuable to people who visit.
We collect information in three ways: when you give us your information during checkout (on our website or over the phone) or using one of the forms on our website, when you visit our website and click through the pages, and when we collect information from other sources (such as information kit requests and calls to our 1-800 Number).
When you purchase a product from us, either on our website or by phone, we ask you for personal information so we can complete your order. We also collect personal information when you set up an online shopping account, sign up for promotional mail or e-mail, and when you call us to request an information kit or to learn about products. The personal information that you give us may be combined with other personal information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient.
When you visit our website, we collect non-personal information about your visit using common website tracking technologies. These include your Internet Protocol ("IP") address, “cookies“, and action tags.
IP address is the number automatically assigned to your computer whenever you access the Internet that we use to help diagnose problems with our server and to administer our website; this number does not identify your name, email address, or other personal information.
Action Tags recognize specific cookies that have been placed on your browser by us and by networks of publishers that are partnered with our digital advertising agency. They can convey information that a browser with a recognized cookie has accessed a page or a part of a page on our website, depending on where the action tag is located on our site. For instance, an action tag located on our purchase confirmation page will record that a browser with a recognized cookie has made a purchase. Action tags do not, however, tell us that a specific person has purchased a product because the cookie is only the web browser’s identification card. It does not obtain any Personally Identifiable Information. We use Action Tags to measure the effectiveness of our digital advertising campaign and to make our website more relevant to visitors by seeing what pages are visited and whether visits result in a purchase. Action Tags also allow our digital advertising agency to select and serve banner advertisements to your browser that you find most interesting and relevant.
When you sign up for catalogs from companies, many of those companies share your personal information with trusted partners who will also send you catalogs. We belong to a group of companies, all of them screened for their business practices, which share the names and addresses of people who agree to receive our printed catalogs. We may receive other information from these sources including updated delivery and address information, which we use to correct our records and deliver catalogs and promotions accurately.
After you give us your personal information, you can access and check, add, change or remove the information we have on file for you.
If you haven’t ordered from us, but want to receive catalogs or e-mails from us, you can add your name to our mailing lists. You can receive printed catalogs, e-mails, or both. We use our mailing lists to send notice of new products and special offers. Add your name to our lists here.
If you decide you don’t want to receive mailings from us, you can remove your name from our mailing lists. You can stop receiving printed mailings, e-mails, or both. Remove your name from our lists here.
If your personal information changes (like when you move), you can change the information we have on file for you.Change your personal information here.
You may contact us (see contact details below) to check what personal information we have on file for you. To protect your personal information against unauthorized disclosure, we will ask you to appropriately identify yourself before responding to your inquiries.
You can also contact us by phone, e-mail or mail to add, remove or change your information:
Phone: 800-821-6621 (Customer Service)
Mail: Tempur-Pedic, Customer Service, 1713 Jaggie Fox Way, Lexington, KY 40511
We offer you the opportunity to share information about our products and our website using “share this“ functionality. We offer this functionality in order to generate interest in our products among the members of your social networks and to permit you to share opinions and recommendations about our products with your friends. Sharing either personal or non-personal information with a social network may result in that information being collected by the social network hosting company or may result in that information being made public.
We employ other companies and individuals to perform certain services and functions on our behalf. These include operating and maintaining our website, taking orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to the personal information needed to perform their services or functions, but may not use it for other purposes.
We may share your name and mailing address with other reputable companies so they may send you catalogs about products of potential interest. We only share your name and address; we do not share your e-mail address, credit card information or information about the purchases you make from us.
We want you to feel confident about using our website or making purchases directly from us, and we are committed to protecting the personal information we collect. We have implemented appropriate physical, electronic, administrative and organizational security measures to protect the personal information that you provide to us against unauthorized access or disclosure. Our security system includes protocols to authenticate users and to restrict access. If we transmit personal information across public networks and wirelessly, the data will be encrypted.
In the unlikely event that your personal information is accessed without authorization or disclosed to unauthorized individuals, we will promptly comply with any data breach notification requirements imposed under applicable law.
We do not knowingly sell merchandise to or direct advertising toward persons under 13 years of age (“children“). We do not knowingly collect any PII from children.
Mail: Tempur-Pedic, Privacy Compliance, 100 Tempur Way, Lexington, KY 40511