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FAQ

Shopping with us

Are all of your products available online?

We carry the full line of products on our website. However, there are some replacement parts and related products that are only available through our phone order lines. If you’re looking for something and can’t find it on our website, call 888-811-5053 to talk to one of our Sleep Experts.

What if I have questions about your products?

We’re happy to answer your questions. Call 888-811-5053 to talk to one of our Sleep Experts.

Can I order by telephone?

Yes, you can. Call 888-811-5053 to talk to one of our Sleep Experts.

Are the prices the same on your website or your phone order line as in Retail Stores?

The prices on our products are the same on our website, through our phone order line, and in Retail Stores that carry our products.

Do your mattresses go on sale?

We do not offer “sales“ on our mattresses. Our prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. We hope you find the impact on your sleep and your overall well being invaluable!

Note: When we close out a mattress model, we may offer it at a reduced price to quickly clear out our inventory.

What is your 90 Night Tryout?

Some people adjust to a new mattress faster than others. We want to be sure you have the time to get your best night’s sleep, every night. So when you buy direct from us, we give you 90 nights to try sleeping on your new mattress.

Here’s how it works:

  • Buy a Tempur-Pedic® mattress from us, on our website or by phone.
  • We’ll deliver your mattress and set it up in your home.
  • Sleep on our new mattress for 30 nights to get used to the amazing comfort and support it offers.
  • If you’re not happy in the first 90 days after your purchase, call us. Our Customer Service staff will work with you to answer your questions and resolve your concerns.
  • If we can’t find a way to make you happy, we’ll take the mattress back and reimburse your purchase price, less the initial shipping costs.

For full details, click here .

Ordering from us

How do I place an order?

You can order from us on this website by clicking the “Add to Cart“ button for the product you want to buy, and then clicking on the “Cart“ link at the top of the page to start the checkout process. During checkout, the order process is secure, so all of your information is protected.

If you want help with your purchase, we’re happy to help. Call 888-811-5053 to talk to one of our Sleep Experts.

How do I remove items from my shopping cart?

While you’re in your shopping cart, click the “Remove“ link right under the product price.

How do I make changes to my order?

If you haven’t started the checkout process, to remove an item, click the “Remove“ link right under the product price in the Cart. To change the quantity for an item, click on the “Quantity“ drop-down number and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be changed, based on whether it’s been processed for shipment or not.

How do I cancel my order completely?

If you haven’t started the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’re partway through the checkout process, your order hasn’t been placed so there’s no need to cancel it.

If you’ve completed checkout, call 800-821-6621 to talk to one of our Customer Service staff. They will help determine if your order can be canceled, based on whether it’s been processed for shipment or not.

How do I ship to an address other than my billing address?

During checkout, just indicate the address you want your purchase shipped to. If you create an online account, you can save both default billing and shipping addresses. In fact, you can save multiple addresses in your account; so for example, you can use a different address for each person on your gift list.

If I live outside the U.S., can I order online?

We can only accept and ship orders from this website to addresses in the U.S. If you live outside of the U.S., please visit our international site www.tempur.com and select your country to visit the website designed for you. Depending on the country you live in, you may be able to order online, or you may be able to shop in a local retail store for our products.

Purchasing online

How will I know that you’ve received my order?

Once you’ve placed your order, you’ll see a confirmation page that shows the products in the order, prices and other charges, and billing and delivery addresses. We encourage you to print this page for your records.

How do I know if my items are available or if they’re back ordered?

If an item is on back order, we will show the phrase “Backorder“ on the product page, right next to the “Add to Cart“ button. If that note isn’t showing, the product is available for order.

In rare cases, an item will not be available—even though it doesn’t show as on “Backorder“. If this happens, we will notify you by e-mail, telling you about your options for the order.

Do you charge me sales tax?

Yes, by law we must charge sales tax for orders placed in any municipality that requires sales tax.

What forms of payment do you accept?

We accept major credit cards (Visa, MasterCard, Discover and American Express) and Tempur-Pedic Financing.

Do you offer financing?

Yes, we offer Tempur-Pedic Financing, which is administered by Wells Fargo Financial National Bank. For more information, click here.

Is my credit card information secure?

Yes! You can safely enter your credit or debit card information on our website. Our secure server encrypts all of the information you submit, so it is safely transmitted to us.

When is my credit card charged?

We charge your credit card when we ship the products you ordered.

Can I split my payment between financing and a credit card?

Yes, you can—but please call our Sleep Experts at 888-811-5053 and place the order with them; they’re equipped to handle these kinds of orders.

Will you send an order confirmation email?

Yes, we will send a confirmation e-mail to the e-mail address you gave us; it will include the same information as the order confirmation page. We will also send you an e-mail when the order ships so you’ll know it’s on its way.

How can I find out the status of an order placed online?

If you have created an online account, you can sign in to your account and check your status there.

If you have not created an online account, call 800-821-6621 to talk to one of our Customer Service staff, who can check the status for you.

Do you sell products on E-Bay? Amazon? Craigslist?

No, we do not sell products on these sites, nor do we allow our authorized retailers to sell our products on these sites. Please beware of counterfeit products; for more information, click here.

Note: products purchased on these sites are not eligible for our warranties and cannot be returned to us if they are defective.

Gift cards & gift services

Do you offer Gift Cards?

Sorry, we don’t currently offer gift cards. But please check back – we plan to offer them in the near future.

How do I place a gift order?

To designate an order as a gift or add gift-wrapping (for some products – see below), you can select those options during the Gift Options step in checkout. When you designate an order as a gift, we do not include the price on the shipping receipt, and you have the option of including a gift message.

Can I have my gifts wrapped?

We offer gift-wrapping for smaller products, like pillows, bed linens, travel products and home & office products. To add gift-wrapping to your order, select it during the Gift Options step in checkout. Please note that there is a small charge for gift-wrapping.

We cannot gift wrap larger products, like mattresses, foundations and bed frames.

Shipping and delivery

How are mattresses/foundations/adjustable bases delivered?

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically 7 to 21 days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Will you assemble my mattress/foundation/adjustable base when it's delivered?

Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the adjustable base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

Will you remove my old mattress and box spring?

Yes. It’s all part of our white glove delivery service.

How are pillows, bed linens and accessories delivered?

We use UPS or a similar package courier service to deliver all of our smaller products. During checkout, we give you the option of Standard Delivery or, for an additional charge, expedited service.

Do you deliver to my area?

If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery may incur additional charges because of the extra cost of delivering to remote areas. If this happens, we will call you to let you know about the charges and discuss any possible delivery issues.

If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

How long will it take to get my products?

Smaller products (pillows, bed linens, travel and home & office products) usually ship the next day; if you choose Standard Delivery, you can expect your order to arrive within 3 to 5 days. If you choose expedited service, it should arrive in the timeframe you selected.

Delivery for bed products (mattresses, foundations, adjustable bases and bed frames) varies—we call you to arrange a delivery time, usually within 7 to 21 days.

How much will I have to pay for shipping or delivery?

Please visit our Shipping and Delivery page for current prices.

Will all my items arrive at the same time?

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.

All bed products (mattresses, foundations, adjustable bases and bed frames) are delivered separate from smaller products.

Do you ship to Alaska & Hawaii?

Yes, we deliver to Alaska and Hawaii. Please note that deliveries to Alaska and Hawaii incur additional charges because of the extra cost of delivering to those areas. After your order is placed, we will call you to let you know about the charges and discuss any possible delivery issues.

Do you ship to Canada?

No, we’re sorry; we do not ship to Canada. If you live in Canada, please visit www.tempur.com and select “Canada“ to view the products available in Canada and learn where you can buy them.

Do you ship to APO or FPO addresses?

Yes, we ship to both types of military addresses for smaller products (pillows, bed linens, travel and home & office products). Sorry, but we cannot deliver bed products (mattresses, foundations, adjustable bases and bed frames) to either APO or FPO addresses.

Do you ship to P.O. boxes?

Sorry, we cannot ship to P.O. boxes

Do you ship to foreign countries?

No, we’re sorry; we do not ship to foreign countries. If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Returns & Refunds

What is your return policy?

You can read about our return policy here.

Can I return my purchase if I’m not happy with it?

If you purchased a mattress from us:

You’re eligible for our 90 Night Tryout. We ask you to try it for 30 nights, and if (during the first 90 nights) you don’t love your new mattress, call us. We will work with you to address your concerns. If we can’t find a way to make you happy, we will take the mattress and foundation back and refund your money, less shipping charges. After your first 90 Nights, you can sleep soundly knowing you’re protected from product defects by our 10 Year Full Replacement Limited Warranty.

If you purchased an Ergo adjustable base from us:

While we do not accept returns, we stand by their quality with a 20 Year Limited Warranty. If you experience problems with your adjustable base, call 800-979-1457 to talk to the Tempur-Pedic specialists at Reverie (the manufacturer). They can help, whether it’s a simple question or a warranty-related issue.

If you purchased pillows, bed linens, bed frames, travel products, or home & office products from us:

Given the personal nature of these products, we accept returns only if the item is damaged at delivery or if there is a product defect. And each of our products carries a limited warranty to protect your investment.

If you purchased your Tempur-Pedic product from a retail store:

Call the store to discuss the problems you’re having and their return policy.

If you feel your product is defective:

Call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem and our warranty process.

Tempur-Pedic financing

How do I apply?

You can apply for Tempur-Pedic Financing by clicking here. You can also access the application by clicking on “Finance your purchase“ at the bottom of every page, or on the “Apply for financing“ button during checkout.

What are the payment plans?

The payment plans vary according to the terms in effect at the time you make a purchase. When you apply for financing, you will have the opportunity to review the terms of your account. After you are approved, Wells Fargo Financial National Bank, the administrator for Tempur-Pedic Financing, will mail you a copy of the terms. And you can check your statement from Wells Fargo Financial National Bank for specific terms.

What is the interest rate?

The interest rate depends on the financing terms we are offering when you make your purchase. You can find information on the current financing offers on the "Current Offers" page under "Shopping with Us".

When will I receive my card in the mail?

You will receive your credit card within 30 days after the application is approved by Wells Fargo Financial National Bank.

Is there an annual fee for the card?

No, there is no separate annual fee for Tempur-Pedic Financing.

When will I receive my first billing statement?

You will receive your first billing statement approximately 1 to 4 weeks after your initial purchase.

When is my payment due?

Your monthly billing statement shows the exact date.

How do I make a payment?

  • You have a number of options for submitting payment to Wells Fargo Financial National Bank.
  • Online—visit Wells Fargo to make a secure payment online
  • Mail—pay by personal check or money order (a return envelope is included with your billing statement)
  • Speed Pay—pay by phone for a minimal charge; only personal checking account information is accepted

Who do I contact if I have questions about my account?

You should contact Wells Fargo Financial National Bank customer service at 800-459-8451. The phone number is also shown on your monthly billing statement.

Where can I use my credit line to make purchases?

You can use your credit line exclusively on this website, or by calling 888-811-5053 to talk to one of our Sleep Experts. Sorry, but you cannot use your credit line at a retail store.

How do I know how much credit I have available?

If you have an existing account, you can check your available credit by clicking on “Check your available balance“ on the Finance your Purchase page.

If you don’t have your account number handy, you can call 888-336-3916 to talk to one of our Sleep Experts.

Your monthly statement from Wells Fargo Financial National Bank will also show the amount of credit you have available, or you can call them at the phone number listed on your statement.

How old must I be to apply for financing?

The minimum age requirement is 18.

What if I notice an error on my billing statement or need to dispute a charge?

You can submit any billing dispute in writing to Wells Fargo Financial National Bank billing at the following address:
Wells Fargo Financial National Bank
Attn: Billing Department
MAC F4030-040
800 Walnut St
Des Moines, IA 50309

You may also submit a dispute by fax at 1-888-572-5879. Please include your name and account number so they can handle your request as quickly as possible. Please note that information on your billing rights is located in your Credit Card Account Agreement General Terms and also on your billing statement.

If I don’t have my account number handy, can I still use it to purchase online or by phone?

If you don’t have your account number handy, you can call 888-336-3916 to talk to one of our Sleep Experts. They can help you place your order.

What if I don't have enough credit available on my account to complete a purchase?

If you do not have enough credit available on your Tempur-Pedic Financing, please call 888-811-5053 to talk to one of our Sleep Experts. They can discuss possible other financing options with you.

What do I do if my card is lost or stolen?

As soon as you know your card is missing, contact Wells Fargo Financial National Bank customer service at 877-906-6055, option 1.

How do I close my account?

Once your Tempur-Pedic Financing account is paid in full, you can close it by calling Wells Fargo National Financial Bank customer service.

I was not approved for financing. Do you offer a direct payment plan?

If you are not approved for Tempur-Pedic Financing, please call 888-811-5053 to talk to one of our Sleep Experts. They can discuss other possible financing options with you.

If I didn’t print or save my account information, how can I find it?

Please call 888-336-3916 to talk to one of our Sleep Experts.

Online accounts and shopping carts

Why should I create an online account?

Creating an online account makes it easier to shop on our website:

  • Save your account information for fast, easy checkout
  • Access your Tempur-Pedic Financing account easily
  • Receive the latest product news by e-mail or catalog
  • Receive special offers
  • Submit a product review or testimonial
  • Track your shipment after purchase

Must I create an account to shop?

No, you can shop, add items to your cart, and even check out without an account.

Do I need to sign in to shop?

No, you do not need to sign in to shop.

If I sign up for e-mail updates, will I get spam from other companies?

No, we respect your privacy, so we do not sell or rent our e-mailing list to other companies. See our Privacy Policy

Can I save items in my shopping cart for purchase at a later date?

Yes. When you add items to your cart – even if you don’t have an account – we save those products in your cart for 30 days. When you return to the site during those 30 days, those items will remain in your account.

In order to add items to my saved shopping cart, do I need to sign in?

No, we save items in your cart for 30 days, whether you are signed in or not.

Why is my saved shopping cart empty?

We save items in our cart for 30 days. After 30 days, they are automatically deleted from your cart. If we run out of inventory for a product, or if we discontinue a product during those 30 days, we will remove them from your cart.

Why is the price of an item in my saved shopping cart different from when I selected it?

It’s rare, but the price of an item may change after you’ve added it to your cart.

Security information

When I submit credit card or financing application information online, is it secure?

Yes. We value your security, so we take measures to protect your credit card information during checkout and your personal information when you apply for Tempur-Pedic Financing. We use SSL (Secure Socket Layers) to encode your information for transmission to our servers; SSL is an industry-standard protocol to protect credit card information being transmitted over the Internet.

What is the credit card verification number?

The verification number is a 3-digit number on the back of your card (or 4 digits on the front of American Express cards). It is used to help increase payment security – the person charging must have the card in their possession to know the verification number.

Receiving mail & email from us

How can I get a copy of your catalog?

We’d love to send you our print mailings, which include catalogs and other printed pieces. Visit this page to sign up.

How do I remove my name from your print catalog mailing list?

You can visit this page to remove your name from our lists.

How do I change my mailing or email address?

You can visit this page to change your mailing address.

Will you share my information with others?

We respect your privacy, so we treat your information with care.

We do not share your e-mail address, except with our own vendors who handle our e-mails for us.

We do not share your credit card or other financial information with others. In fact, we do not save that information in our database at all.

We do not share information about your orders, except with our own vendors who process and ship our orders or help us market our products.

We share your name and address with other trusted retailers who may send you information about products you may be interested in.

For more information about sharing your information, you can read our full privacy policy here.

What is your privacy policy?

We respect your privacy, so we protect your personal information. You can read our full policy here.

TEMPUR material

What is TEMPUR® material?

TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.

Is TEMPUR® material the same as memory foam?

TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.

Can I get a sample of TEMPUR® material?

We include a small sample of TEMPUR® material in our Information Kit. The sample is only meant to give you an idea of how TEMPUR® material responds to your touch; in our mattresses, there are multiple layers of different kinds of TEMPUR® material, all working together to produce the comfort and support your body needs. To get a better feel for how TEMPUR® material feels in our mattresses, we encourage you to visit a retail store that carries our products and try them out for yourself.

Tempur-Pedic products

Who makes your products?

In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens and our mattress protectors.

Do you guarantee your products?

We offer our 90 Night Tryout for mattresses (and foundations if purchased with a mattress), if you buy direct from us. This is designed to allow you to purchase the product and try it out. Our mattresses, adjustable bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.

Can I read reviews of your products?

Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.

Warranties

What is the warranty period for your products?

Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.

How do product warranties work?

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.

Does Scotch Guarding the cover of my mattress or pillow void the warranty?

No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.

Mattresses

How long will it take to get used to my new mattress?

If you’re used to a traditional mattress, your new Tempur-Pedic mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The TEMPUR® cells offer their conforming support throughout their life.

Will your mattresses fit my current bed furniture and frame?

We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit. If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.

Will your mattress make me hot?

We get this question often, but in fact, sleeping warm on a Tempur-Pedic mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It’s worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses helps increase circulation, you may find you need fewer covers—and it may even help your cold hands and feet in the cooler months. If you feel warmer, try using fewer covers.

Can I use your mattresses with a wall bed?

Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.

My new mattress has a slight odor. How long will it last?

TEMPUR® material can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.

Why does my mattress feel firm at times and soft and responsive other times?

TEMPUR® material responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape (which it’s designed to do so it feels like new every time you sleep on it), so it can feel slightly firmer when you first lay down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.

My mattress feels softer than when I first bought it. Is it breaking down?

One of the most wonderful things about a Tempur-Pedic mattress is that it returns to its usual shape time after time, so it’s more like sleeping on a new mattress every night. When you first get your new mattress, some of the cells in the TEMPUR® material may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.

It looks like my mattress is sagging in the middle. What is causing this?

If there is sagging, it is likely because the mattress is not properly supported on a flat solid surface that can adequately support it. That’s why we highly recommend using a Tempur-Pedic foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-821-6621 to talk to one of our Customer Service staff, who will discuss the problem with you and help you through the warranty process if that is appropriate.

Can your mattresses withstand the extra weight and wear and tear from pets?

We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will have no effect on the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.

Do I need to flip my mattress?

Since our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.

Can I fold my mattress?

If you’re moving the mattress, yes you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.

What happens if I spill liquid on my mattress?

If you spill liquid on your Tempur-Pedic mattress, you can take the following steps. Please note that any stain or odor may not be completely removed.

Note: We offer a mattress protector that can provide extra protection against spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.

For mattresses with a removable cover:

  • Remove the zippered cover from the mattress
  • While the cover is removed, soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels)
  • Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
  • Wash the cover in cold water with mild detergent
  • Hang dry for best results
  • Never use bleach or bleaching products with the cover

For mattresses with a non-removable cover:

Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels) Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)

Do you have replacement covers for mattresses?

Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Sleep Experts at 888-811-5053 and they can help place an order for you.

Do you have a special cover for liquid spill protection?

We offer a mattress protector that can provide extra protection against liquid spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.

How will very high humidity affect my mattress?

Very high humidity typically helps warm the air, so your mattress may feel slightly more soft. However humidity itself won’t impact the mattress or the way it feels.

Can I use an electric blanket or heating pad with my mattress?

We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.

Once you lie down, the mattress will quickly respond to your body heat and feel warmer.

Can I use a mattress pad with my mattress?

We do not recommend using a mattress pad with our mattresses—it will create a barrier between your body and the TEMPUR® material, lowering the mattress’s ability to respond to your body weight and temperature. However, you can use a mattress protector; we sell one to help protect against spills. You can read more about our mattress protector here.

Pillows

How long will it take to get used to my new pillow?

If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.

How do I find the right size NeckPillow?

It’s important to select the correct NeckPillow size. This chart

will help you find the right size.

How can I keep my pillow fresh?

For filled pillows, if you want to “clean“ your pillow, follow these simple steps to allow the material to breathe and absorb fresh air:

  • Remove the pillow case and roll the pillow like a sleeping bag
  • Then unroll and repeat this procedure rolling in the opposite direction

If your pillow has a removable cover:

  • Remove the cover, wash in cold water with a mild detergent, and line dry

Foundations & platforms

What is a foundation?

Our foundations look similar to a standard box spring. But instead of the “give“ of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.

Do I have to purchase your foundation?

We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. Do not use the mattress with a conventional box spring. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Can I put your mattress on my existing box spring?

No, you should not place the mattress on a box spring. Box springs are designed to “give“ in supporting a traditional mattress, while Tempur-Pedic mattresses require a solid base.

I have a platform bed. Do I have to buy your foundation?

If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.

Can I place a piece of particleboard or plywood over a box spring to create a flat surface for my mattress?

No. A box spring is designed to support a traditional spring mattress, and it “gives“. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.

Can I use your mattress on a futon base?

No. A futon base is not designed to support a mattress as heavy as ours.

How much weight will your foundation hold?

We designed each of our foundations to support the weight of a mattress plus two persons resting on top. Each foundation is designed to support approximately 600 pounds of weight.

Adjustable beds

Which mattresses can be used with your adjustable base?

For the Ergo adjustable base:

  • The OriginalBed by Tempur-Pedic®
  • The AdvantageBed by Tempur-Pedic®
  • The ClassicBed by Tempur-Pedic®
  • The DeluxeBed by Tempur-Pedic™
  • The RhapsodyBed by Tempur-Pedic®
  • TEMPUR-Cloud™
  • TEMPUR-Cloud Supreme™

For the Advanced Ergo adjustable base:

  • The OriginalBed by Tempur-Pedic®
  • The AdvantageBed by Tempur-Pedic®
  • The ClassicBed by Tempur-Pedic®
  • The DeluxeBed by Tempur-Pedic™
  • The CelebrityBed by Tempur-Pedic®
  • The RhapsodyBed by Tempur-Pedic®
  • The AlluraBed by Tempur-Pedic®
  • TEMPUR-Cloud™
  • TEMPUR-Cloud Supreme™
  • TEMPUR-Cloud Luxe™

Who manufacturers your adjustable base?

Our adjustable bases are made to our specifications by Reverie.

What is the height of your adjustable base?

For the Advanced Ergo model, the total height, including wheels, is approximately 16.5". The base itself starts approximately 8" off the floor.

For the Ergo model, the total height, including wheels, is approximately 15". The base itself starts approximately 9" off the floor.

I’d like my adjustable base to be higher off the floor. Do you sell extensions?

Yes, we sell extensions that will add up to 4" in height to the base. Read about them here.

What is the weight limit of your adjustable base?

For the Ergo model:

  • Twin Long, Split/Dual CA King – 300 lbs.
  • Queen – 425 lbs

For the Advance Ergo model:

  • Twin, Twin Long, Split/Dual Queen, Split/Dual CA King – 300 lbs.
  • Double, Double Long – 375 lbs.
  • Queen – 425 lbs

If there is a problem with your adjustable base, who will take care of it?

If you are having problems with your adjustable base, please call 800-979-1457 to talk to the Tempur-Pedic Ergo specialists at Reverie (the manufacturer). They can help, whether it’s a simple question you need answered, or a more complex warranty issue.

Will your adjustable base fit inside my existing bed frame?

We have found that the adjustable bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements below to be sure the adjustable base will fit.

What are the dimensions of your adjustable base?

For complete measurement information for the two adjustable base models, you can download the owner’s manual.

Download the owners’ manual for TEMPUR-Ergo Basic

Download the owners’ manual for TEMPUR-Ergo Premier

Download the owners’ manual for TEMPUR-Ergo Grand

Does your adjustable base come with headboard or footboard attachments?

The Advanced Ergo model comes with headboard attachments.

The Ergo model does not include headboard or footboard attachments.

Where is the serial number on my adjustable base?

To locate the serial number for your adjustable base, look at the law tag attached to the cover, the power down box under the base and on the frame right below the foot end of the base. It may be easier to see by lifting the foot slightly if possible. The serial number is also printed on the owner’s manual shipped with the base.

What is the amperage of my adjustable bed?

For the Advanced Ergo model, 3 amps.

For the Ergo model, 1 amp.

Our company and history

How did you get the NASA® Certified Space Technology Seal?

NASA® and the Space Foundation® regularly recognize innovative products that are based on space technology. TEMPUR® material is one of those products—the material that developed into TEMPUR® material was originally designed to cushion astronauts during flight.

What is your relationship with Good Housekeeping®?

Good Housekeeping® evaluates products to determine whether or not they perform as promised so that they can earn the Good Housekeeping Seal, which is backed by Good Housekeeping's two-year Limited Warranty. A number of Tempur-Pedic mattresses have earned the Good Housekeeping Seal.

Careers

Are you hiring?

We are always looking for exceptional people who want to work for our company, whether it’s at our headquarters, one of our manufacturing facilities, or in sales positions across the country. For the current list of available positions, visit our employment page.

How often do you update the job postings on your website?

There’s no set schedule, but when we have a position to fill, we post the job requirements on our website. Once we’ve selected a candidate, we remove the position from the website.

After I send in my resume, what can I expect?

We will review your credentials and experience, comparing them to the position requirements. If we feel you are a potential fit, we will contact you. When appropriate, we will schedule an interview.

Do you offer internships?

We offer internships in certain departments. If you are interested in an internship with us, e-mail us at: employment@tempurpedic.com

Do you have any part-time jobs?

Yes, we do have part-time employee positions. For the current list of available positions, visit our employment page.

Do you have any part-time jobs?

Yes, we do have part-time employee positions. For the current list of available positions, visit our employment page.

Our website

What type of operating system and browser do I need to shop on your website?

This website works best with the most current versions of the Internet Explorer, Firefox and Safari browsers. It should also work in other browsers, although you may experience some slight problems with the way pages display. It also works best with either the Windows or Mac operating systems.

I’m having problems viewing portions of your site. What should I do?

One of the things you may want to check is whether or not you have Javascript enabled, since this website uses it to display parts of many pages. To enable Javascript, please read the Help instructions for your specific browser.

Who do I contact if I'm having problems with your website?

Please contact us at webmaster@tempurpedic.com.

Donations & discounts

Do you ever donate or discount used product to needy individuals?

Although we’d love to see everybody sleeping on our mattresses, we focus our charitable giving toward organizations in our community. Sorry, but because of the high demand, we cannot donate to individuals.

Do insurance companies cover the cost of your products?

Since the answer depends on so many factors, please check with your insurance company.

Will the VA cover the cost of your products?

While the Department of Veterans Affairs has provided Tempur-Pedic mattresses to hospitals, we are not aware of them ever purchasing mattresses directly for consumers. If you have questions, please contact your local VA’s Prosthetics department.

I purchased a Tempur-Pedic mattress at a charity auction. Does your limited warranty cover it?

Yes, all new genuine Tempur-Pedic mattresses purchased at approved charitable events are covered by our limited warranty. Please be sure to keep all of the documents from your purchase in case of a warranty claim.

Do you sell damaged, returned or refurbished products?

No, we do not sell damaged, returned or refurbished products and such products are not covered by our limited warranties.