Tempur Production USA, LLC (“Tempur-Pedic”) warrants that it will, at Tempur-Pedic’s option, replace or repair this product sold in the U.S. if it is defective due to faulty workmanship or materials, subject to the limitations described in this Limited Warranty.
During the twenty-five (25) years of this warranty, Tempur-Pedic will at its option, repair or replace the product, at a handling cost to the purchaser, except that the cover of this overlay is warranted only for two (2) years from the date of purchase against faults in material or workmanship. If Tempur-Pedic replaces the cover of the product, Tempur-Pedic will replace it with the current style of cover available, which may be a different color, design or material than the original cover.
If the product or its cover is physically abused, damaged, burned, cut or torn, this Limited Warranty is void as it applies to the entire overlay product.
This warranty is valid only in connection with the original purchase and purchaser of the product. An “original purchaser” for purposes of this Limited Warranty, is an individual or entity who purchases the product directly from Tempur-Pedic or from an authorized retailer or Tempur-Pedic with the intent to use the product for personal consumer use and not with the intent to resell the product or use in a commercial setting. If the purchaser is not the original purchaser of this product, he/she takes it “as is” and “with all faults.” If the purchase of this product was not directly from Tempur-Pedic, proof of purchase will be required to demonstrate that purchaser is the original purchaser and is eligible to make a valid claim under this Limited Warranty. This Limited Warranty does not apply to product purchased or otherwise secured from an unauthorized Reseller including, but not limited to, such websites as Craigslist, eBay, Amazon, etc. and such unauthorized resellers are not original purchasers for purposes of this Limited Warranty.
The cover of this overlay product is warranted for two (2) years. In the event that the cover of the overlay is defective in terms of faulty workmanship or materials, Tempur-Pedic will not charge purchaser to repair or replace the cover but any transportation costs associated with such repairs or that replacement are purchaser’s responsibility. In no event, however, will the transportation costs exceed Tempur-Pedic’s then-standard freight charges. No new warranty is provided with a replacement cover for the mattress overlay. In such an instance the warranty for the replacement overlay cover runs from the date of original purchase of the replaced mattress overlay.
Tempur-Pedic does not warrant the cover of the mattress overlay cover after the expiration of two (2) years.
During the first ten (10) years of this limited warranty, Tempur-Pedic will not charge purchaser to repair or replace purchaser’s mattress overlay if it is deemed defective, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. In no event, however, will the transportation costs exceed Tempur-Pedic’s then-standard freight charges. No new warranty is provided with a replacement mattress overlay. The warranty for the replacement mattress overlay runs from the date of original purchase of the replaced mattress overlay.
In connection with the replacement of a mattress overlay in compliance with the terms of this limited warranty during years 1-10, if a purchaser elects to upgrade to a more expensive product, it may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.
During years 11 through 25 of this limited warranty Tempur-Pedic will, at its option, repair the mattress overlay at a handling cost to purchaser, or replace the mattress overlay at a prorated charge to purchaser plus transportation costs. If Tempur-Pedic replaces the mattress overlay, the prorated replacement charge purchaser pays will depend on when the mattress overlay is replaced.
If the mattress overlay is replaced during the eleventh year of this limited warranty, the prorated replacement charge purchaser pays will be fifty (50) percent of the original purchase price.
Based upon this proration, if the product is replaced after the eleventh year but before the twenty-first year, the prorated replacement charge purchaser pays will increase by five (5) percent for each subsequent year of the prorated period (i.e., 55% of the original purchase price if replaced during year twelve; 60% of the original purchase price if replaced during year thirteen, etc.) If the product is replaced in year 21 or any point thereafter prior to expiration of the limited warranty, the prorated replacement charge purchaser pays will the same as if the product was replaced in year 20. If you pay the replacement charge required in connection with a claim made during the prorated coverage period, the existing warranty will continue to cover the replacement product only for the balance of the original 25 year limited warranty period and no further prorated costs for any additional approved warranty claims made against the replacement product will be required.
In the event a warranty claim is file and a warranty replacement is deemed necessary, purchaser will be required to surrender the original product to Tempur-Pedic at the time of the replacement.
TEMPUR-PEDIC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY SHALL BE REPLACEMENT OR CREDIT TOWARDS REPLACEMENT AS SET FORTH HEREIN. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY.
Please contact Tempur-Pedic’s Customer Service Department by calling toll-free 1-800-821-6621 or by sending an email to customer. email@example.com.
This warranty gives the purchaser specific legal rights, and the purchaser may also have other rights, which may vary from state to state.
PLEASE RETAIN THIS WARRANTY PAPERWORK AND ORIGINAL SALES RECEIPT FOR EASY FUTURE REFERENCE AND DOCUMENTATION.